Microsoft says its buyer help instruments have been compromised by the SolarWinds hackers

Microsoft says a few of its buyer help instruments have been accessed by the hacking group Nobelium, which was additionally related to the separate SolarWinds assault, as a result of a Microsoft customer support agent’s pc being compromised. Microsoft informed Reuters that the agent had restricted entry, and was capable of see issues like what companies clients used, and their billing contact data. In response to Microsoft, the hackers used the data gleaned from the instruments to start out “extremely focused” assaults on particular Microsoft clients.

The assault, Microsoft says, was half of a bigger Nobelium marketing campaign largely centered on IT firms and governments all through the world. The corporate says it’s reached out to the purchasers who have been affected by the hacking group’s use of the instruments, and that Nobelium now not has entry to the client help agent’s system.

Microsoft has talked about safety loads in the present day, particularly in relation to its upcoming Home windows 11, as the corporate tries to make the case for requiring customers to have particular {hardware} with a view to improve. Incidents like these, the place one compromised pc might give hackers a head begin on future assaults, are illustrative of the cat-and-mouse sport that Microsoft performs with these trying to breach its safety.

Replace June twenty sixth 12:47PM ET: Clarifies that the incident was separate from the SolarWinds assault

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